Cancellation & Refund Policy

1Summary

2Try before you buy

ChronoCore is a software service, so there is nothing to "return" once it is activated. That is why we offer a free demo before purchase. Please check that the modules meet your needs during the demo and ask us any questions before you pay.

3Cancelling an order

• Before activation: you can cancel within 7 days of payment if the activation code has not been used. You get a full refund.
• After activation: you can stop using ChronoCore at any time, but the fee for the current licence period is not refunded. Your access continues until the licence expiry date.
• Renewals: licences do not renew automatically. If you do not want to renew, simply do not pay the renewal invoice. If you paid a renewal by mistake, tell us within 7 days and before the new period starts for a full refund.
• Services: installation, training or customisation can be cancelled for a full refund before the work is scheduled to start.
• Devices: an order for biometric devices can be cancelled for a full refund before it is dispatched.

4When we give a refund

• Cancellation within the time limits in section 3
• Duplicate payment or payment of a wrong amount
• Money debited but the order or licence was not created, and we cannot deliver it within the time in our Shipping & Delivery Policy
• A critical defect in ChronoCore caused by us (not by your server, network, devices or data) that stops you using a purchased module, and that we cannot fix within 15 days of your report: pro-rata refund for the remaining licence period of that module

5When a refund is not possible

• Licence already activated, except the cases in section 4
• Change of mind, or features that were not part of the quotation
• Problems caused by your own server, operating system, network, internet or third-party devices
• Implementation, training or custom development already done
• Licences suspended for non-payment or misuse under our Terms & Conditions
• Third-party charges such as domain, SMS or hosting paid on your behalf

6Returns of biometric devices

If you bought attendance or access-control devices from us:

• Dead on arrival or wrong model: tell us within 7 days of delivery with photos or a short video. We will replace the device free of charge, or refund it if we cannot replace it.
• The device must be unused (or only used for testing), with original box, accessories and invoice.
• Faults after that: covered by the manufacturer's warranty (usually 1 year). We will help you with the warranty claim and repair or replacement through the manufacturer.
• Devices damaged by wrong installation by others, power surges, water, physical damage or opening the device are not covered.
• Installation charges are not refundable once the installation is done.

7How to request a refund

Email info@sabitservices.com or raise a support ticket with:

• Your company name and registered mobile / email
• Invoice number, and the payment reference / transaction ID
• The reason for cancellation or refund (and photos for devices)

We confirm receipt within 1 working day and tell you our decision within 3 working days.

8Refund timelines

• Approved refunds are processed within 5–7 working days from approval.
• The money goes back to the original payment method (card, UPI, net banking or bank account). For bank transfers we refund to the account the payment came from.
• After we process it, your bank or card issuer may take another 5–10 working days to show it in your account.
• For online payments you also receive a refund confirmation from the payment gateway with a reference number to track it.
• Refunds are made in Indian Rupees. Payment gateway or bank charges deducted by them may not be refundable, except for duplicate payments or our errors.

9Contact us

Last updated: 07 November 2026